Last updated: September 20, 2026
This policy applies to orders delivered within the United States.
Return eligibility
We accept returns for defective products only. You must contact us within 7 days of delivery to request a return.
Returned products must be in new condition and include the original packaging, components, accessories, manuals, and other materials supplied with the order. Opening the package for reasonable inspection does not prevent you from reporting a defect.
Non-defective products are not eligible for return under this policy.
How to request a return
- Email support@cradleandcove.online within 7 days of delivery.
- Include your order number, a clear description of the defect, and photographs or video showing the product and packaging when available.
- Wait for our return authorization and mailing instructions before sending the product.
- Return the product by mail using the free return label included in the package. If the label is missing or unusable, contact us before shipping.
Returns sent without authorization or to an incorrect address may not be accepted.
Exchanges
We accept exchanges for products confirmed to be defective. When available, we will arrange a replacement of the same product. If a replacement is unavailable, we will offer an appropriate refund after the returned product is received and reviewed.
Return shipping and fees
- Return method: By mail.
- Return label: Included in the package and free.
- Restocking fee: No restocking fee.
Refunds
When a refund is approved, we will process it to the original payment method within 7 days after receiving and reviewing the returned product. Your bank or payment provider may require additional time to post the credit to your account.
We will notify you if the returned product does not meet the conditions stated above.
Contact
Cradle & Cove
Email: support@cradleandcove.online